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FAQ Print E-mail
What is MuscularSynergy.com?

Your source for more than 4,500 high quality performance sports nutrition, competitive bodybuilding, weight loss and energy supplements, health and fitness products, clothing and accessories that are all at discount or wholesale prices.  

How did MuscularSynergy.com start?

Muscular Synergy originally provided quality products to bodybuilders, competitors, and a large amount of military in Dallas Fort Worth and surrounding areas in 2005.  Eventually, thanks to a growing customer base, we grew large enough to completely transition to an online distribution company where MuscularSynergy.com continues to provide superior service and quality products to customers throughout the United States and military stationed all over the world.  

How does MuscularSynergy.com pricing compare to others?

Everyone runs specials, but in most cases MuscularSynergy.com is 40 - 65% less than our competitions overall pricing everyday. 

Who writes the customer reviews?

All positive and negative reviews are directly from our customers and are only edited by MuscularSynergy.com for inappropriate content.  (Language, irrelevant references, etc.)

Why do you have customer reviews?

With so many products out there to choose from, we believe that you should get as much information about a product as possible, whether it is good or bad.

What is the local pick up option?

This is an option based on prior arrangements with customers located in the Dallas Fort Worth area that would like to avoid additional shipping costs or find it convenient to pick up their items locally.  Contact us at This e-mail address is being protected from spam bots, you need JavaScript enabled to view it for more information.  

Do you ship internationally?

For the most part no, but you may contact us via email at This e-mail address is being protected from spam bots, you need JavaScript enabled to view it to arrange for special circumstances. 

Do you ship to APO/FPO military addresses?

Of course!  A large part of MuscularSynergy.com's humble beginnings began with a military customer base and we still provide service to our military through APO/FPO addresses all over the world.  At this time, the USPS is the only carrier that ships to APO/FPO addresses and therefore you must choose the USPS Priority Mail option and select the United States as the shipping location, not the country you or the service member is stationed in.  Make sure you follow these basic procedures when shipping to an APO/FPO address. 

      1.  Choose the USPS Priority Mail option

      2.  Put APO or FPO in place of city

      3.  Put AP or AE in place of State

      4.  Choose the United States for the country

      5.  Ensure that your credit card billing address matches your submitted   billing  address to prevent any delays with shipping. 

Is there any additional cost to ship to APO/FPO addresses?

There are never any additional costs to ship to an APO/FPO address, because shipping to these types of addresses is the same as shipping within the United States. 

Do you ship to PO Box addresses?

Yes, but you must choose the USPS Priority Mail option and ensure that your credit card billing address matches your submitted billing address to prevent any delays with shipping. 

Does MuscularSynergy.com charge additional handling fees with shipping?

No!  MuscularSynergy.com does not believe in sneaky practices such as handling fees. 

If an item is backordered will you ship a partial order?

Yes, in the event that an item is backordered, we will immediately ship the in-stock items to you separately from the backordered items at no additional cost.

What if an item is backordered for an extended period of time?

In the event that the item(s) are backordered for an extended period of time, we will give you a 100% refund on the backordered items. 

What if an item is discontinued after my order has been processed?

In the event that a product has been discontinued, we will notify as soon as possible and give you a 100% refund on the discontinued items.

Do you take credit cards?

Yes, Pay Pal gives you the option to utilize their account services or run a credit card without using a Pay Pal account.  

Why do we use Pay Pal?

MuscularSynegy.com strongly believes in the privacy and protection of our customers and does not store financial information on our site. MuscularSynergy.com is a secure and protected site, but in the unlikely event that our site was ever maliciously attacked, you can be assured that your financial information is unobtainable from our site.  In addition, Pay Pal provides protections for both the customer and merchant in regards to stolen credit cards.  

Is there any sales tax?

No, dietary supplements are not taxable by law and any other taxable items (in Texas) are absorbed by MuscularSynergy.com. 

Do you share personal information with any third party or affiliates?

Muscular Synergy and MuscularSynergy.com will under no circumstances unless required and enforced under federal law ever share your personal information with any third party, affiliate, or other outside source.  In the case of "drop shipping" we must provide a physical address for the products to be delivered to you. 

What is "drop shipping" and why do you use it?

In some cases, we provide our customers with access to products that are required to be sent directly from the manufacturer to ensure freshness, low cost, and efficiency.

Can I return or exchange an unopened product?

Yes, we know that circumstances can change and you may feel differently about an order.  As long as you return the item within 30 days unopened and in saleable condition, we will give you a 100% refund or a store credit towards something else. Unfortunately, we can not refund your shipping or return shipping fees. 

Can I return or exchange an opened product?

Unfortunately, once an item is no longer sealed in saleable condition, we can not accept returns for a refund or exchange. 

What if I received the wrong item?

In the event that we send you the wrong item, we will arrange for the item to be returned to us and the correct item sent out to you all at no cost to you.  If however, the mistake was made on your part, we would be happy to exchange or give you a 100% refund, minus your shipping and return shipping fees. 

What if a clothing or accessory item does not fit?

We would be happy to exchange the unused item in saleable condition for the correct size as long as you return the item within 7 business days.  Unfortunately, we can not refund your shipping or return shipping fees. 

What if my item(s) were damaged during shipping?

If your items were damaged during shipping, you have 3 business days from the date of delivery to notify MuscularSynergy.com at This e-mail address is being protected from spam bots, you need JavaScript enabled to view it and we will arrange for the items to be returned to us and reship the new items all at no cost to you. 

How do I address any concerns or issues with the site, order, or account?

You ma contact us at any time for any reason at This e-mail address is being protected from spam bots, you need JavaScript enabled to view it and we will get back with you as soon as possible.

What if I cannot find a product on your site?

New products are constantly being introduced as well as old products are being discontinued by manufacturers.  Please contact us at This e-mail address is being protected from spam bots, you need JavaScript enabled to view it with your questions and allow us to research the product and then get back with you.

 

Disclaimer

*Some items are limited to stock on hand and prices are subject to change at any time, and Muscular Synergy or MuscularSynergy.com can not always guarantee availability from the manufacturer.

Notice: Product images are representative of the products offered, but may not have the exact attributes. Please read product descriptions for specific characteristics of the product.  Please note that product information is intended for reference only. While we attempt to keep our information accurate, we cannot guarantee it is an accurate representation of the latest formulation of the product. For further information, please refer to the manufacturer’s websites where applicable. These statements have not been evaluated by the Food and Drug Administration. This product is not intended to diagnose, treat, cure or prevent any disease.

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